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SUPPORT

A lot of our support is given personally by phone but now we have a dedicated support page too.

This will develop over time, but here are some useful tips and links:

Zoom H4n
Firmware updates are available from here, currently version 1.72 (June 2011). The latest firmware introduces separately adjustable left and right inputs for e xternal mics - a great step forward, and only 2 1/2 years late..

We have a Quick Guide to using your Zoom H4n, telling you some of the things that aren’t always clear from the manual.
Call or email for a copy.

Occasionally, some more recent H4n’s have exhibited an issue whereby recordings made on auto record level can occasionally
drop in level spontaneously. It is not clear why this happens, but the workaround seems to be to record with manual levelling.

Marantz PMD661
We supply Lexar memory cards because we have always found them reliable and predictable.
Other cards may not perform as well and we suggest that when you need new cards you get Lexar (hopefully from us,
but available elsewhere).

Check you are using the latest firmware for your PMD661; the latest is A 2.03 from 17.6.2011 which improves SD card compatibility.
Download updates from here.

Edirol R-09HR
Now firmware at version 3.01 (December 2010). Download from here

Edirol R-44
Now firmware at version 1.10. Download from here

We have a Quick Guide to using your R-44, telling you some of the things that aren’t always clear from the manual.
Call or email for a copy.

Fostex FR2-LE
There are three firmware updates for this model, the latest is 1.20. Download from here.

Marantz PMD660 (discontinued)
We have a Quick Guide on using your PMD660, designed to tell you some of the things they don’t tell you in the manual;
if you didn’t receive one or can’t find it,  email for a copy

The PMD660 was always picky about the sorts of Compact Flash cards it would work with. CF cards should be
homogeneous but unfortunately they aren’t; there are unpredictable differences between brands which can catch you out.
It likes slow cards - you only need a 2x card to record uncompressed CD quality audio files. We used to supply 12x cards
but these are unobtainable now, and our current card is a Lexar 80x which seems to work reliably in a 660. One customer
bought a new card in Maplin’s which didn’t work and cost twice as much as ours. Do give us a call!

Firmware is now user upgradeable, with the current version being 1.17 - download the latest version from here.

Sony MZ-RH1 Minidisc recorder
Now there is upload software for Mac users (previously Windows only). Download it here.

Marantz PMD620
It looks as though the PMD620 may be a little picky about the SD cards it takes. There’s online comment that Kingston and
Transcend may give problems, and one of our customers had trouble with a Fuji card (recorder would not start up properly).
The Lexar cards we supply have no reported problems.

Firmware is now user upgradeable, with the current version being 2.34 - download the latest version from here.

Lapel microphones
Some customers report problems from clothing or jewellery rubbing against lapel (lavalier) microphones and causing clicks
and noises. There is an alternative clip available from Audio Technica which lifts the mic about 1cm from the clothing it’s
attached to, and which appears to be quite effective. The AT8417 clip is the standard clip for the AT803 and AT831 lavaliers
and is £9.95 plus post. Order here.

If you have hints and tips to pass on to other recording equipment users let us have them and we’ll try and add them to these
pages; please email .

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